Customer Information – our commitment to safety

Safety is of the upmost importance. Therefore, we have stringent policies in place to ensure this is being adhered to at all times. Our guidelines are as follows;

• All team members complete health questionnaires and checks prior to beginning work
• Team members follow strict self-isolation guidelines, if required
• Contactless pick up and deliveries are in operation following all physical distancing guidelines
• All of our team follow our strict travel and working guidelines
• All key work areas are disinfected every 30 minutes
• All team members complete additional hand washing every 30 minutes
• Kitchens are sanitised after every service prior to re-opening
• All visitors are required to check in via the nhs app
• For customers who do have the app we will collect their details and store them securely for 21 days
• All staff are trained in data security procedures

Booking Confirmation Details & What to Expect – Example of information for customers

As part of this booking, your contact details will be held securely for 21 days and may be used as part of the NHS test and trace programme.

In order to keep all our customers and team safe, during your visit there are certain guidelines that you are required to follow. These are as follows;

• Do not visit if you are feeling unwell, have any COVID-19 related symptoms or if you’re self-isolating as a precaution
• Upon arrival please wash your hands or use the hand sanitiser provided
• Arrive at the time of booking to avoid unnecessary delays or overcrowding and make yourself known to a team member
• Observe at least a 1m distancing rule as a minimum with all other customers at all times whilst onsite
• Ensure that all members of your party including children adhere to government guidelines on distancing during your visit
• At this time government guidelines permit groups of six to sit together indoors. Please do not ask us to make exceptions or bend the rules.
• When using our facilities please ensure that you do not congregate around toilets or bars and form an orderly distanced queue if necessary
• Please note that your server will stand 1m away from your table wherever possible during your visit
• All dogs must be kept on leads

We reserve the right to refuse entry if we feel these guidelines are not being adhered to.